Reference
enercity Customer Success.
From proof of concept to a scalable digital platform: a growing portfolio of core applications, self-service tools and sales solutions, built on a multi-app architecture, firmly embedded within the organisation and continuously expandable.
Features & Achievements
- Time-to-market: weeks rather than months
- Vision: eNP · Customers
- Platform setup: Multi-app architecture
- Enablement: In-house Mendix team
Reference
Success Story
When enercity was looking for a high-performance low-code platform to support its future IT strategy, it deliberately opted for a real-world stress test rather than a theoretical comparison. In 2023, in collaboration with d.u.h.Group, the Commissioning Portal (IBA) was developed – a highly complex, production-ready core application for managing all meter movements within the network area. The success set the tone: Mendix was established as the group-wide platform, laying the foundations for a scalable multi-app architecture.
In 2024, its capabilities became immediately apparent: with the Customer Self-Service (CSS) app, seven legally required click paths in accordance with Section 14a of the Energy Industry Act (EnWG) were digitally implemented within three weeks. At the same time, the vision of a central entry point took shape, leading to the launch of the enercity NetzPortal (eNP). PV Service and Digital House Connection went live in the same year.
A key driver was organisational commitment: enercity invested in its own Mendix team (Enablement & Scaling) as well as in dedicated roles such as project management and product owner for the eNP programme.
In 2025, the platform was further expanded to include, amongst other things, the sales partner portal (VPP), the district heating sales tool (FWV), the installer directory (IV 2.0) and services such as iMSys registration, PIN allocation and meter reading. The platform is not a completed project; it is continuously being developed and grows with every new solution.
What makes enercity so convinced
Use Cases & Apps
enercity Network Portal (eNP)
A central point of entry for customers and installers – services are developed as platform building blocks.
enercity Network Portal (eNP)
Portal framework and central navigation for linked and integrated services.
Commissioning Portal (IBA)
Core application for controlling all meter movements within the network area.
Customer Self-Service (CSS)
7 click-through procedures implemented within a short period of time in accordance with Section 14a of the Energy Industry Act (EnWG).
PV Service
Digital services in the context of photovoltaics – integrated into the platform.
Digital home connection
End-to-end process – from application to processing.
Installer Directory (IV 2.0)
Modernised master data system – plumbers can be integrated directly into end-to-end processes.
iMSys login
Self-service for registering smart metering systems.
PIN allocation
Digital procurement and administrative steps within a standardised process.
Meter reading
Collection and processing of meter readings as a platform service.
controllable loads (steuVE)
New requirements as a scalable platform component.
Use Cases & Apps
Sales & Partner Processes
Expansion of the platform to include solutions for partner integration and sales workflows.
Distribution Partner Portal (VPP)
A central interface for the structured integration of sales partners.
District Heating Sales Tool (FWV)
Digitisation of sales processes in the district heating sector.
Enablement & Scaling
Dedicated Mendix team + PL/PO setup for sustainable delivery within the eNP programme.
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