Digital transformation for municipal utilities and energy suppliers.
Custom software for municipal utilities
When standard software holds back your processes, we build the solution that truly fits.
Rigid logic and costly change requests slow down the digital transformation of your utility company. We remove these constraints and develop bespoke low-code software that integrates seamlessly into your existing system landscape while remaining fully flexible for your requirements.
Challenges facing utility companies
- Legacy systems, spreadsheet chaos, missing interfaces and media discontinuities make day-to-day operations difficult.
- Existing solutions do not fit the individual processes of municipal utilities and force teams into inefficient workarounds.
- Regulatory changes (MaKo, EnWG) arrive faster than standard releases can be delivered.
- Connecting legacy systems with modern IoT or customer applications is often hindered by complex architectures.
- Other providers are moving faster digitally and already use AI productively. Those who do not act risk falling behind.
Why bespoke low-code software for municipal utilities?
Municipal utilities do not operate according to a single standard. Networks, processes and regional requirements are unique. Low code enables software that adapts to these realities.
- Regulatory or market changes can be implemented immediately
- Existing systems remain usable and are connected intelligently
- Specialist departments can actively contribute to the solution
- Digitalisation becomes predictable instead of risky
- Software follows your processes, not the other way around
Our expertise for municipal utilities
Experience from municipal utility projects
You benefit from experience gained in real utility projects. We turn proven practical solutions into repeatable results.
Fast results instead of a major project
We deliver in short iterations, so you see a usable result early instead of spending months planning.
Integration comes as standard
We do not build isolated solutions. Interfaces to SAP, specialist systems and legacy systems are part of the architecture from the outset.
Automation that scales
Processes are automated to free up capacity and make workflows scalable.
Less coordination, greater clarity
Specialist departments are actively involved. Requirements become visible directly in the product and changes remain fully traceable.
Expertise remains in-house
We train your teams so applications can be developed further in-house and expertise remains within your organisation.
success story
enercity bespoke software portfolio
Customer Journey enercity:
- District heating sales tool
- Commissioning portal
- enercity network portal
- Sales partner portal
1
District heating sales tool
enercity has automated the entire sales process for district heating connections. From the initial customer enquiry to a binding quotation, the process is now fully digital and scalable.
2
Commissioning portal
enercity has automated the entire sales process for district heating connections. From the initial customer enquiry to a binding quotation, the process is now fully digital and scalable.
3
NetzPortal
enercity has automated the entire sales process for district heating connections. From the initial customer enquiry to a binding quotation, the process is now fully digital and scalable.
Stadtwerke Bielefeld Group: better customer service through low code
Stadtwerke Bielefeld Group is digitalising customer services and internal processes with Mendix, including a digital customer advisory application following the amendment to the German Renewable Energy Sources Act and the moBiel JobTicket portal.
We use agile approaches wherever they are appropriate. Due to regulatory requirements, we do not work entirely agile, but use a combination of traditional project management and Scrum. The Mendix platform has fitted into this approach extremely well.
Timm Niestrad, Head of Digitalisation at Stadtwerke Bielefeld Group
- Digital customer advisory application following the amendment to the Renewable Energy Sources Act
- JobTicket portal replaces paper and spreadsheet processes
- 2,500+ users, SAP interfaces and a fast go-live
Stadtwerke Münster: digitalising student ticket orders
Stadtwerke Münster is digitalising the paper-based ordering process for student tickets and creating a user-friendly central portal for applications and approvals.
d.u.h.Group responded flexibly to new requirements and communicated proactively, enabling a smooth implementation.
Mathis Schrick, Stadtwerke Münster
- More than 2,000 ticket applications in the first month
- Multi-device portal for desktop, tablet and smartphone
- Digital, transparent approval processes
- On-time go-live at the start of the school year
Further insights
Discover how municipal utilities use low code and AI to automate processes, integrate systems and build a future-proof digital foundation.
Webinar
Low code and AI for your 2026 IT strategy
Factsheet
Mendix vs. Microsoft Power Apps
Training courses
Practical low-code training for municipal utilities. Empower your teams to develop applications themselves, digitalise processes and respond flexibly to new requirements.
What municipal utilities implement with low code
Customer portals
Central, integrated digital self-services for different target groups.
- Network customer portal
- Residential customer portal
- Business customer portal
- Job ticket portal
- Installer directory
Statutory and regulatory processes
Digital implementation of statutory requirements that is auditable and adaptable.
- Registration and renewal of principal gas registrations
- Installer self-service
- Commissioning portale
- Controllable consumers under Section 14a EnWG
Consumer and energy services
Digital processes for modern energy applications.
- PV systems
- House connections
- Charging points
- Consumer services for customers and specialist departments
Accounting and administration
Bespoke tools for planning, management and internal processes.
- Business planning tools
- Accounts receivable management
- Work plan management
- Project management tools
Sales, marketing and CRM
Digital support for sales and customer management.
- Sales partner portale
- District heating sales portals
- Customer Self Services
- CRM-Customization
- SAP IS-U extensions
Mobile applications and future technologies
Flexible solutions for field service, operations and new requirements.
- Field Service Apps
- Work planning and surveying
- Zählerverwaltung & Zählerstandsmeldung
- PIN allocation
- Smart metering systems
- AI-based chatbots
Our customers’ success stories
Weitere Lösungen
Discover our other solutions.
Low-Code.
Mendix is the leading low-code platform for fast, efficient and bespoke application development.
MDX4YOU.
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